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Homescapes is a popular puzzle and home renovation game developed by Playrix. Players can complete match-three levels, renovate homes, collect rewards, and continue their progress across supported devices. Connecting your game with an account helps protect your saved progress and makes it easier to restore your data.
If you cannot access your connected account because of forgotten account details or sign in problems, you may need to reset your password through the account provider linked with Homescapes. Homescapes account recovery and progress issues can also be handled through the in-game Help and Support section.
You may need to reset your password when:
Resetting account access details helps you reconnect with your saved Homescapes progress.
Before starting the recovery process:
Using the correct connected account is important for restoring saved progress.
Homescapes does not use a separate password system inside the game. Your account access depends on the connected service you use.
Follow these steps:
Open the account recovery page for your connected account.
Select the password recovery option.
Enter your registered email or account information.
Follow the verification instructions.
Create a new password.
Return to Homescapes.
Connect using your updated account details.
Once connected, your saved game data should synchronize if the correct account was used.
If you cannot access your Homescapes progress:
Open the Homescapes app.
Go to Settings.
Open Help and Support.
Choose the account or progress-related help option.
Explain your problem.
Provide your player details if requested.
Homescapes Support can help with progress recovery when enough account information is provided.
Players may experience:
These issues usually happen when the wrong account is used or account information is incorrect.
Make sure you entered the correct email address connected to your account.
Check your inbox and spam folder for recovery messages.
Homescapes progress is linked to the account used previously. Using another account may create a new game profile instead of restoring your old progress.
An outdated version of the game may cause connection problems.
Install the latest update and try connecting again.
Close Homescapes completely and reopen it after resetting your account details.
If you still cannot access your account, contact support through the in-game Help and Support option. Provide your player information and explain the issue clearly.
When contacting support, provide:
Providing accurate information helps support identify your account.
After recovering access:
These steps help protect your game progress from future access problems.
Reset your password through the account service connected to Homescapes, then reconnect your updated account in the game.
Homescapes uses connected account services for saving progress rather than a separate game password system.
Account access problems may happen because of incorrect credentials, connection issues, or using a different account.
Connect the game with the same account used previously or contact Homescapes Support with your player details.
Yes. Support can assist with account and progress issues through the available help options.
Resetting your Homescapes password helps restore access when you cannot connect to your account. Since Homescapes uses connected account services, password recovery should be completed through the account linked with your game. If you continue facing access problems, Homescapes Support can help with account recovery and lost progress issues. Keeping your account information secure ensures a smoother and safer gaming experience.